Updated: March 23, 2026
Refund Policy
We want you to be completely satisfied with Coldfire CRM. This Refund Policy outlines when and how you can request a refund. If you have questions, contact us at billing@coldfire.io.
Annual Subscriptions — 7-Day Money-Back Guarantee
If you purchase an annual subscription and are not satisfied with Coldfire CRM for any reason, you may request a full refund within 7 days of your initial purchase date.
To request a refund, contact us at billing@coldfire.io with your account email and reason for the refund request. Refunds are processed within 5–10 business days and returned to the original payment method.
This 7-day guarantee applies only to your first annual subscription. It does not apply to renewals, upgrades, or additional seat purchases.
Monthly Subscriptions
Monthly subscriptions are billed in advance and are non-refundable. You may cancel your monthly subscription at any time, and your access will continue until the end of the current billing period.
We do not offer partial refunds for unused portions of a monthly subscription period.
Cancellations
You may cancel your subscription at any time from your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period — you will not be charged again, and your access will remain active until the period ends.
Cancelling your subscription does not automatically delete your data. Your data will be retained for 60 days after cancellation, during which you can reactivate your account. After 60 days, your data will be permanently deleted.
Exceptions and Special Circumstances
We evaluate refund requests outside our standard policy on a case-by-case basis. We may issue refunds or credits at our discretion in the following situations:
- Extended service outages or downtime attributable to Coldfire CRM that significantly impair your ability to use the Service
- Billing errors resulting in duplicate charges or incorrect amounts
- Technical issues that prevent you from accessing core features, where our support team was unable to resolve the issue within a reasonable timeframe
Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Setup fees or onboarding fees (if applicable)
- Add-on purchases or one-time feature unlocks
- Charges resulting from exceeding plan usage limits
- Subscriptions cancelled after the 7-day guarantee period (annual plans)
- Accounts terminated for violation of our Terms of Service
How to Request a Refund
To request a refund, please:
- Email billing@coldfire.io with the subject line: Refund Request — [Your Account Email]
- Include your full name, company name, and the reason for your refund request
- Our billing team will respond within 2 business days to confirm receipt and advise on next steps
Currency and Processing
All refunds are issued in the original currency of the transaction. Processing times may vary depending on your bank or payment provider (typically 5–10 business days). We are not responsible for currency conversion fees or exchange rate differences.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. We will notify existing customers of material changes via email at least 14 days in advance.
Contact
For any refund or billing questions, please contact us at billing@coldfire.io. Our team is available Monday–Friday, 9am–6pm CET.
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